These General Terms and Conditions apply to all orders and sales transactions via the website www.studiopaus.com. By placing an order you agree - fully and without reservation - with these General Terms and Conditions of Sale. studio paus reserves the right to amend the Terms and Conditions of Sale. Any changes to the terms and conditions of sale will only apply to orders placed on or after the date of the change.
studio paus always tries to describe and present all goods and services in the webshop as accurately, correctly, completely and clearly as possible. However, all images, photographs, drawings or data regarding weights, dimensions, colors, images of labels, etc. are indicative. studio – Pope is in no way liable if goods or services are presented incorrectly, unclearly and/or incompletely, as well as for any damage that may result from this for the buyer or for third parties. These cannot therefore give rise to compensation or termination of the agreement.
studio paus is the trade name of the company studio - paus bv.
studio - Pope bv
BE 0766.419.269
Vijvermeerspark 27
9000 Ghent
+32 (0)497 55 53 35
All prices stated on studiopaus.com are expressed in euros and include 21% VAT and exclude shipping costs, unless stated otherwise. The prices stated in the confirmation email you receive to confirm an order are the price you owe to studio – Pope. Special offers are only valid while supplies last. studio – Pope may change the price of a product or service at any time. Products are always invoiced based on the rates applicable at the time of conclusion of the agreement.
Any costs, taxes, customs and import duties as well as formal requirements associated with deliveries outside Belgium are fully borne by you as a buyer. studio – Pope is not liable for the consequences of non-compliance with certain payment, tax and/or declaration obligations associated with deliveries outside Belgium.
Delivery takes place while supplies last. Deliveries are made by the various logistics partners of studio – Pope via the Sendcloud shipping platform. Orders will be delivered to the delivery address specified by you or delivered to the collection point you choose if you opt for this shipping method.
In accordance with the rules of distance purchasing, studio – Pope will process orders within 30 days. If this is not possible, you will receive a message within 14 days after placing your order and in that case you have the right to cancel the order without costs. The latter may occur, for example, because the ordered item is out of stock or no longer available, because there is a delay for other reasons or because an order cannot be fulfilled or can only be partially fulfilled.
studio – Pope is not liable if the delivery period is exceeded due to the carrier's actions, nor in the event of loss of the products or in the event of a strike. You are expected to be aware of the transport risks and should direct any questions in this regard to the carrier.
If an offer is subject to specific conditions or has a limited period of validity, we will clearly state this in our webshop. The descriptions of each item and service are as accurate as possible and sufficiently detailed to allow you to make a proper assessment of the product or service itself and the ordering process to purchase it.
An order is complete and the agreement between you as a buyer and studio paus is final as soon as the order is confirmed by email and as soon as studio paus receives approval from the card issuer for the payment transaction with credit or debit cards. studio paus accepts Visa, Mastercard and Bancontact. If the card issuer refuses to agree to the payment to studio paus, can studio paus cannot be held responsible for delays in delivery and/or non-delivery of the order. Orders without valid payment made in the name of the registered cardholder will not be accepted or processed.
Orders in the webshop can be paid with Bancontact, Mastercard and VISA via a secure connection. After selecting the payment method, you will end up on the secure Shopify Payments platform. You will be guided through the payment process step by step until you receive a payment confirmation from Shopify. That is also the moment when studio paus will receive a confirmation and you can get started with your order.
Report any inaccuracies in the invoicing immediately contact@studiopaus.com so that studio – Pope can correct the amount.
The ownership of all by studio paus items sold and delivered to you are retained studio paus as long as you keep track of the progress studio paus under the agreement or previous or subsequent similar agreements.
No text or photo from the website may be copied or used without express permission studio paus.
At the time the sales agreement is concluded, the risk on the purchased goods passes to you as the buyer. studio paus decides independently which transport company will deliver the goods you purchased.
Delivery takes place while supplies last. Deliveries are made by the various logistics partners of studio paus via the Sendcloud shipping platform. Orders will be delivered to the delivery address specified by you or delivered to the collection point you selected if you opted for this shipping method.
In accordance with the rules of distance purchasing studio paus fulfill orders within 30 days. If this is not possible, you will receive a message from us within 14 days after placing your order and in that case you have the right to cancel the order without costs. The latter may occur, for example, because the ordered item is out of stock or no longer available, because there is a delay for other reasons or because an order cannot be fulfilled or can only be partially fulfilled.
studio paus is not liable if the delivery period is exceeded due to the carrier's actions, nor in the event of damage, theft or loss of the products or in the event of a strike. You are aware of the transport risks and should direct any questions in that regard to the carrier. studio paus does everything it can to package all orders as well and safely as possible.
Incorrectly provided delivery addresses are your responsibility and may result in additional costs. Unless otherwise stated, the prices on the webshop do not include the transport and delivery of the goods. These costs are stated separately and in the checkout section of the webshop.
If the goods delivered by us were damaged during transport, do not correspond to the items stated on the delivery note or do not correspond to the items you ordered, you must report this as soon as possible and certainly within 5 days and return the items to us within 14 calendar days of receipt.
Although studio paus does everything possible for satisfied customers, we cannot rule out that you have a complaint. You can studio paus Contact us with complaints via the contact form on the website or by email contact@studiopaus.com. studio paus makes every effort to handle complaints within 7 working days of receipt.
As stated in these general terms and conditions, you are obliged to immediately check the delivered goods upon receipt. If it appears that the delivered product is incorrect, defective or incomplete, you must immediately report these defects in writing (before returning it to studio – Pope) via contact@studiopaus.com. You add the necessary descriptions and photos of the defects and send this within 5 days after delivery of the order to studio paus. studio paus undertakes to remedy the defects within a reasonable period in accordance with the obligations under applicable Belgian law.
According to the law of 21 September 2004 on the protection of consumers in the sale of consumer goods, consumers have legal rights. The statutory warranty period of two years is fully valid from the date of delivery.
Items are offered in the webshop while supplies last. If it turns out that the goods you purchased are no longer in stock, studio – Pope undertakes to inform you within fifteen calendar days and to send a credit note, which will cancel the order. You undertake to transfer your account number to studio – Pope immediately after the aforementioned notification, so that Studio – Pope can refund any monies paid by you within a period of fifteen calendar days after your message. studio – Pope cannot be held liable if you fail to transfer the account number as mentioned above to Studio – Pope.
You irrevocably waive any right and claim for damages that would arise from the termination of the sales agreement as a result of the depletion of stock.
In accordance with the Act of 6 April 2010 on market practices and consumer protection, you have the right to cancel your online order within 14 calendar days from the day following delivery of the products. There is no right of withdrawal if the product and packaging are no longer in original, complete, undamaged and unused condition. If you do not return the delivered goods after this period has expired studio paus returned or returned, the purchase is a fact. The right of withdrawal does not apply to personalized products (jewelry). These products cannot be exchanged or returned. Briefs and swimwear cannot be exchanged or returned - for hygienic reasons.
Items that you purchased at a discount price are also subject to the statutory right of withdrawal. You can therefore return it within the specified period. The refund will be made on the basis of the price actually paid by you.
For offers where multiple products are purchased together at a link discount or bundle price (hereinafter: “bundle”), the bundle counts as one composite offer. If you, as a consumer, exercise your statutory right of withdrawal, you are obliged to return the entire bundle in one go. It is not possible to return only part of the bundle and keep the remaining products while retaining the applied discount. If you return only part of the bundle, we reserve the right to refuse the return or to recalculate the discount and charge the difference between the bundle price paid and the regular price of the retained products.
Before returning or returning your purchased products, you are also obliged to notify us in writing within a period of 7 working days after delivery. studio paus. You can return your products personally, but they must be in the original packaging and in new condition. If you have used the product or it has been damaged in any other way, the right of cancellation within the meaning of this paragraph expires. Taking into account what is determined in the previous sentence, ensure studio paus ensure that the full purchase amount will be refunded to you within 30 days of receipt of the product. Any return of the delivered goods is entirely at your expense and risk.
Did you benefit from shipping at the expense of studio paus (free shipping) because your order reached the minimum threshold for free delivery? Please note that in the event of a partial return, the remaining purchase amount may fall below that threshold. In that case, we reserve the right to deduct the original shipping costs from the amount to be refunded. You will therefore receive the purchase price of the returned items, minus the standard shipping costs that were initially waived.
If you place an order with studio paus, your data will then be included in our customer database. Your data will not be provided to third parties. We may use this data for promotional purposes of our products and services and especially for order processing. As a buyer, you have the right to inspect the data relating to you and can request its correction or deletion by sending an e-mail to contact@studiopaus.com.
More information about how we handle personal data can be found in our privacy policy.
Malfunctions or interruptions of and errors on the website and the webshop studio paus do not give rise to any right to compensation on the part of the user or third parties. That's how it is studio paus not liable for any transmission of viruses or malware via the website or the webshop.
studio paus is also not liable for damage caused by incorrect use of the products purchased from it. Before use, read the instructions on the packaging and/or consult the information in our webshop.
studio paus is not liable if and insofar as it cannot fulfill its obligations as a result of force majeure.
Force majeure means any external cause, as well as any circumstance that should not reasonably be at its risk.
Delays or failure to perform by our suppliers, internet disruptions, electricity disruptions, email traffic disruptions and disruptions or changes in technology supplied by third parties, transport difficulties, strikes, government measures, supply delays, negligence on the part of suppliers and/or manufacturers of studio paus as well as of auxiliary persons, defects in auxiliary or means of transport expressly count as force majeure.
studio paus In the event of force majeure, it reserves the right to suspend its obligations and is also entitled to dissolve the agreement in whole or in part, or to demand that the content of the agreement be changed in such a way that execution remains possible. Under no circumstances is studio paus obliged to pay any fine or compensation.
Our guarantee is limited to the guarantee for hidden defects and the guarantee in the event of a consumer purchase, both provided for in the Civil Code. We are only liable for damage resulting from intent or gross negligence.
If a dispute arises arising from our cooperation agreement or agreements based on it, we will initially try to resolve it through impartial mediation. If we cannot resolve the dispute in this way, we will have our dispute settled by a competent court in the district of Ghent.
Both parties (you as a customer and us as a supplier) accept electronic communication (e.g. e-mail) as evidence.
